SHIPPING
DELAYS
In the vast majority of cases, delivery times are 1 to 2 business days after shipment.
Orders for products in inventory are prepared upon as soon as ordered, which implies that the shipment is made the day following the order.
Delivery to rural areas or delivery of bulky items (such as spa covers) may cause additional delays or additionnal fees.
You will be notified by email of any additional delays.
DAMAGES
For any damages to the items during transport, please notify us as soon as possible and write it on the delivery note.
In order to offer the best service and price we use several carriers. Some orders may require a signature upon receipt.
Hazardous products, such as chemicals, cannot be shipped by Canada Post or another carrier; contact our customer service for details. Refer to the sheet of each product to find out if special conditions apply.
RETURNS
GENERAL
Products belonging to the following categories are refundable or exchangeable within 30 days of delivery :
Returns will be accepted provided that the products are in new, unused condition and in their original packaging, if applicable.
No returns will be accepted for products that do not belong to the categories listed above.
METHODS
Products purchased online can be returned in person to our store. However, delivery charges are non-refundable.
Returns by delivery are also accepted.
Contact
For all return requests:
service@generationspas.com